I was recently having a problem exporting a picture from the Private Pics app, so I emailed the support team to ask them where abouts the image files were stored on the phone so that I could manually access them, as I know that encryption of these is currently not allowed by Apple; and I have a jailbroken iPhone so can use WinSCP and OpenSSH to access the file system.
I recieved a reply as follow:
My suggestion is to export again.
I’m sorry, but Apple has recently stated that their consider jailbreaking their devices to be illegal, and I am unable to provide support for a jailbroken iPhone or iPod.
It seem’s that since Apple stated jailbraking as illegal iPhone Devs are not giving support, this may just be an isolated case but still if someone has a problem with a product that you created you should help them, right?